Your privacy is our top priority
Last Updated: January 12, 2026
At Design Genie, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase digital design files, or order custom-printed products.
By using our services—whether downloading digital design files or ordering printed apparel—you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices.
Bank-level encryption
We never sell your data
Access & delete anytime
GDPR & US standards
When you make a purchase or create an account, we collect your name, email address, billing address, shipping address (for physical products), phone number, and payment information (processed securely through Stripe - we never store full credit card details).
When you purchase digital design files, we collect transaction details including the design file purchased, download timestamp, and IP address for security and licensing verification purposes. We track download attempts to prevent unauthorized access.
We automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. This helps us understand how visitors use our site.
When you use our AI design features, we may collect and store your design preferences, custom text, and generated designs to provide our services and improve our AI capabilities.
To process your orders (both digital downloads and physical products), arrange for shipping when applicable, provide invoices and order confirmations, deliver digital files via email, and communicate with you about your purchases.
To generate secure download links, send email notifications with file access, track download activity for security purposes, and ensure proper licensing of digital products.
To respond to your inquiries, provide customer support, handle returns and exchanges (for physical products), resolve technical issues with digital downloads, and address any concerns you may experience.
With your consent, we send promotional emails about new products, special offers, and updates. You can opt-out at any time by clicking the unsubscribe link in our emails.
To analyze website usage, improve our services, personalize your experience, and develop new features based on user behavior and feedback.
To protect against fraudulent transactions, unauthorized access, digital piracy, and other illegal activities that could harm you or our business.
Cookies are small text files placed on your device that help us remember your preferences and understand how you use our website.
Essential cookies (required for site functionality), Performance cookies (analytics and usage data), Functional cookies (remember your preferences), and Marketing cookies (track effectiveness of our campaigns).
You can control cookies through your browser settings. Disabling cookies may affect certain features of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
We use analytics services to understand visitor behavior. These tools use cookies to collect anonymous data about how visitors interact with our website.
We use Stripe for secure payment processing. Stripe maintains PCI-DSS compliance and handles your payment information according to their privacy policy. We never store your full credit card details on our servers.
We use email service providers (Resend) to deliver your digital design files. Download links are generated securely and expire after a set period for security purposes. These providers are contractually obligated to protect your data.
For physical products, we share necessary shipping information with carriers like USPS, FedEx, and UPS to deliver your orders. They use this data solely for delivery purposes.
We use email service providers to send order confirmations, shipping notifications, digital download links, and marketing emails (with your consent). These providers are contractually obligated to keep your data secure.
All third-party providers are carefully vetted and required to maintain strict data protection standards. They can only use your information for specified purposes and must protect it from unauthorized access.
You can request a copy of all personal information we hold about you, including digital purchase history and download records. We'll provide this in a structured, commonly used format within 30 days.
You can update your account information, shipping addresses, and communication preferences at any time through your account dashboard or by contacting us.
You have the right to request deletion of your personal information. We'll comply unless we're required to retain certain data for legal or business purposes (such as tax records or licensing verification).
You may re-download purchased digital files during the retention period. Download links can be regenerated by contacting customer support with your order details.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any promotional email or by updating your preferences in your account.
We respect browser Do Not Track signals. When enabled, we will not track your browsing behavior for advertising purposes.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your customer relationship plus applicable legal retention periods.
Order information is kept for 7 years to comply with tax and accounting requirements, handle warranty claims, and resolve disputes.
Digital purchase records, including design files and download history, are retained for 7 years to comply with licensing requirements and resolve disputes. You may request re-download of purchased files during this period.
If you delete your account, we'll remove your personal data within 90 days, except for information we're legally required to retain (such as purchase records for tax compliance).
If you opt-out of marketing, we'll suppress your contact information to ensure you don't receive future marketing communications.
We use SSL/TLS encryption to protect data transmitted between your browser and our servers. All sensitive information is encrypted during transmission.
Payment processing is handled by Stripe, a PCI-DSS Level 1 certified service provider. We never store complete credit card information on our servers.
Download links for digital files are secured with unique tokens, time-limited expiration, and download attempt tracking to prevent unauthorized access and distribution.
Access to personal data is restricted to authorized personnel only who need the information to perform their job functions. All employees sign confidentiality agreements.
We conduct regular security assessments, monitor for vulnerabilities, and implement industry best practices to protect your information.
In the unlikely event of a data breach, we'll notify affected users within 72 hours and take immediate action to secure systems and prevent further unauthorized access.
Our services are intended for individuals 13 years of age or older. We do not knowingly collect personal information from children under 13.
If you are under 18, please obtain your parent's or guardian's permission before making any purchases or providing personal information on our website.
If we become aware that we've collected information from a child under 13 without parental consent, we'll take immediate steps to delete that information from our systems.
Design Genie operates from the United States. If you're accessing our services from outside the USA, your information will be transferred to and processed in the United States.
We ensure that international data transfers comply with applicable data protection laws. We use standard contractual clauses and other legal mechanisms approved by regulatory authorities.
For European Union customers, we comply with GDPR requirements including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object.
You can request account deletion by emailing support@designgenie.com with 'Delete My Account' in the subject line. We'll confirm your identity and process the deletion within 30 days.
When you delete your account, we remove your personal information including name, email, addresses, and purchase history (subject to legal retention requirements).
Some information may be retained for legal compliance (tax records, fraud prevention, licensing verification), to complete outstanding transactions, or to resolve disputes. This data is kept only as long as legally required.
After account deletion, you will lose access to re-download previously purchased digital files. We recommend downloading all purchased files before requesting account deletion.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The 'Last Updated' date at the top indicates the most recent revision.
For significant changes, we'll notify you via email (to the address on file) or by posting a prominent notice on our website at least 30 days before the changes take effect.
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you don't agree with the changes, please stop using our services and contact us to delete your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we're protecting your information.
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at support@designgenie.com with 'Privacy Inquiry' in the subject line.
We aim to respond to all privacy-related inquiries within 48 hours during business days. For data access or deletion requests, we'll complete the process within 30 days.
For serious privacy concerns or to exercise your rights under data protection laws, you can request to speak with our Data Protection Officer by emailing dpo@designgenie.com.
Design Genie operates in accordance with U.S. data protection standards and international best practices to ensure your information is always safe, secure, and used responsibly.
We're here to help! If you have any questions about how we handle your data or want to exercise your privacy rights, don't hesitate to reach out.
📧 Contact Privacy Team